FAQ
What is our company ABN?
ABN: 23666311502
Embrace Crystals Pty Ltd
Sydney. Australia
What makes us stand out from the others?
In a nutshell... we know our stuff and we have been around since before most of them were born!
Our company stands out due to our over 30 years of knowledge and expertise. This extensive experience has allowed us to cut out all the fluff in the industry develop huge events such as THE FESTIVAL OF DREAMS, and provide exceptional service to our clients.
One of the key factors that sets us apart is our founder Rosie, who is a two-time award-winning and best-selling author, an award-winning TV reality show of "Embracing Rosie", speaker, and serial entrepreneur. Her vast knowledge and achievements have helped to establish our company as a leader in the industry. Our commitment to excellence and customer satisfaction has earned us a reputation for providing top-quality service, products and results that exceed expectations. With our experienced team and proven track record, we continue to set the standard for excellence in our industry.
Where do we source our products from?
Here at the Embrace headquarters in Sydney Australia, we are extremely passionate about the products we source and where they come from. We make sure that our crystals and jewellery are of the highest grades and greatest quality. Over the past 20 years we have been blessed to work with some amazing families who own their own mines where we know first hand that your stones have been sourced ethically and with mother nature their number one priority.
All our suppliers have fair working and pay conditions for all their staff in order for them to be proud of their work thus enhancing the energy of the crystals even further with positive the energy and love that we here at Embrace just ooze.
Our beauties come from all over the world, even places we didn’t know existed! Our founder Rosie insisted that her values had to match the right energies in all the places we sourced from. Just like herself and the ethos of Embrace, Rosie has made sure that kind and compassionate people who cared about our planet and the integrity of their work matched the energy she wanted in her store.
Each and every one is hand chosen by the Embrace girlies as we know how to find the beauty and magic in each and every one.
Because with crystals and gemstones no two are never the same, they are all one of a kind and totally original. If you like something we strongly advice to get it straight away as it can never be replaced. Just like each and every one of us as human’s with our own characters, complete individuality and DNA our crystals are just the same! As there is only one of us… there is also one of them!
Do you have a quality guarantee?
Of course we do! We believe in our products so much that we totally back them all the way.
How do I pick a crystal?
You don’t! The crystal picks you!
Trust us when we say this. If you don’t, then have a good geez (that’s Australian slang for “look”) through our website and without reading any descriptions stop at whatever stands out for you. Then… look at the description and that is where you will find your magic!
Our blogs and Crystalpedia will be your wealth of information.
Do you wholesale?
Well….yes and no. There are some items we can definitely wholesale so shoot us an email and let us try to help you.
Will you do a custom order for me?
Absolutely!
Us Embrace girls love a challenge, so if we don’t have it in store but the Universe does then let us reach for the stars and find it for you.
Don’t forget we love a good party and a reason to celebrate so we can always offer bonbonniere packages for your weddings and christening celebrations.
How long does it take for my order to be delivered?
Because we are perfectionists at Embrace and we want your order to be exactly what you ordered plus more, so please be patient and allow us up to 7-9 BUSINESS DAYS for order processing and dispatch within Australia. We totally understand the need to have it all NOW especially where crystals and jewellery are concerned but please let us get this right for you the first time around.
Australia Post have given us these estimated times for delivery:
Regular Post || METRO AREAS - Please allow up to 5 BUSINESS days
OTHER AREAS -Please allow up to 7 BUSINESS days
Express Post || METRO AREAS - next BUSINESS day
OTHER AREAS - please allow up to 3 BUSINESS days
International delivery will take a little longer so please allow up to 14 days. Don’t forget that each cournty will have their own duty and import tax laws which sometimes will incur additional fees once landed in your country. Sadly, we cannot cover this fee for you ☹ so please make sure you are one step ahead and fingers crossed you won’t have to pay any extra fees.
Please please please let us know if you don’t receive you
r order within two weeks.
Where does Embrace post their good vibes to?
We will post to anywhere in the Universe.
We offer FREE Australia wide shipping on all orders over $50.
Our online orders are dispatched from our warehouse in Caringbah and currently that is not open to the public. But don’t worry, we are working on bringing that to you shortly. Soz!
Other Questions or Requests?
Please contact us at :
contact@embraceaustralia.com.au
